What types of pet products do you offer?
FurryRoots specializes in a curated selection of innovative pet products designed to enhance the grooming, play, and walking experiences for both cats and dogs. Our offerings include items such as the versatile 4-in-1 Electric Pet Grooming Kit and engaging Automatic Cat Toys, among others.
How do I care for the grooming tools?
To ensure the longevity and effectiveness of your grooming tools, it is recommended to clean them after each use. Use warm, soapy water to wash the components, and ensure they are completely dry before storage. Regular maintenance can significantly extend the life of your grooming products.
What is your return policy?
At FurryRoots, we aim for customer satisfaction. However, certain items are non-returnable, including customized products, perishable goods, and digital downloads. For items eligible for return, they must be in their original condition and packaging. Please refer to our detailed return policy for more information.
Do you offer international shipping?
Yes, FurryRoots provides international shipping options. Shipping costs and delivery times may vary based on the destination. Customers are encouraged to review the shipping information at checkout for specific details regarding their order.
How can I contact customer support?
For any inquiries or assistance, you can reach our customer support team via email at contactfurryroots@gmail.com. We strive to respond to all queries promptly and efficiently.
Are there any warranty options for your products?
Many of our products come with a manufacturer's warranty that covers defects in materials and workmanship. The duration and terms of the warranty may vary by product. Please refer to the product description for specific warranty information.
Can I track my order?
Yes, once your order has been shipped, you will receive a confirmation email containing tracking information. You can use this information to monitor the status of your shipment until it arrives at your designated address.
What payment methods do you accept?
FurryRoots accepts a variety of payment methods, including major credit cards, PayPal, and other secure payment options. All transactions are processed securely to ensure the safety of your financial information.